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Returns Policy

Unconditional 30-day 100% Money back guarantee


Refund Policy:

Jiva Botanicals stands 100% behind the quality of our nutritional products and our service. Having said that, we also understand that, due to the fact that we all have different nutritional needs and/or react differently to individual nutritional supplements, results will vary from one customer to the next. We are committed to the 100% satisfaction of all our customer and are happy to provide a full refund on any purchase, for any reason, within 30 days of receipt of your order.

Return Policy

Due to the perishable nature of our products, we are unable to accept returns.

Please note: We do not refund shipping and handling charges.

How to request a refund:

Please send us an email to request a refund. Include the date of your purchase, the name of the purchaser and your order ID number, along with the name of the product that you are requesting a refund for. In the interest of maintaining our product quality and high level of customer satisfaction, we may also request that you share with us the reason(s) why you are dissatisfied with the product (this information will be held confidential). Jiva LLC and Jiva Botanicals also reserves the right to refuse a refund if it is deemed, at our sole discretion, that a customer has abused or intends to abuse our 100% money back guarantee for personal gain, malicious intent or other reasons.

When will I receive my refund?

Once your refund request has been acknowledged by us, your refund will be processed in the original form of payment within 3-5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account.


Modifying your order

Once an order has been placed, we are unable to make any modifications to the order including cancellations.


Payment methods accepts the following credit cards: Visa, MasterCard, and American Express.

Secure Online Ordering  

Our shopping cart service provider is Stripe: this website secures your private information. Information exchanged with any address beginning with https is encrypted using SSL before transmission.


For any question regarding your order not answered here, please go to our contact us page to get in touch with us and we will make every effort to answer promptly.

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